The Wednesday update by both firms revealed that Microsoft will tap the fixed and mobile connectivity offered by Vodafone.
The agreement to integrate generative AI components seeks to transform Vodafone’s customer experience using the generative AI tools offered by Microsoft. As such, all customer touchpoints of Berkshire-headquartered Vodafone will benefit from the implementation of Microsoft Azure’s OpenAI Service.
Among the touchpoints to benefit from the Microsoft OpenAI Service is Tobi, the digital assistant made available by Vodafone in 13 service countries.
Vodafone employees will gain access to the AI tool Copilot from Microsoft. The telecom giant will leverage the latter to transform their working practices, improve digital efficiency, and boost productivity.
Microsoft AI Tools to Enhance Vodafore’s Customer Experiences
Microsoft chief executive Satya Nadella hailed the strategic partnership given the opportunity to deploy its latest cloud and AI technology towards enhancing the customer experiences of Vodafone. The Microsoft chair considers the enhanced experiences will benefit hundreds of millions of customers across Africa and Europe.
Nadella indicated that the generation of AI will help unlock untapped opportunities for each organization and industry worldwide.
Vodafone echoed Microsoft’s chief pronouncement that AI integrations will leverage unbiased and ethical privacy without compromising security policies. The UK-based telecommunication giant disclosed that it will leverage the established framework to advance responsible AI.
Besides AI integration, Microsoft’s head indicated that the strategic partnership targets hyperscaling Vodafone’s Internet of Things (IoT). In particular, the partnership aims to enhance the connective platform and develop digital and financial services used by small and medium-sized enterprises in Africa and Europe.
Microsoft Executive Supports Partnership as Necessity for Healthy Competition
The partnership with Vodafone came hours after Microsoft unveiled the pro-version of the Copilot on Monday, January 15.
The subscription-based version will cost the clients $20 monthly to access the business-level functionality. Besides the Microsoft Office integration, the pro version features tailored generative pre-training transformers (GPTs).
Nadella had in a Tuesday address to the World Economic Forum held in Davos, Switzerland, that strategic partnerships yield healthy development. He referred to the collaboration with Sam Alman-led OpenAI as a no-brainer, hailing it for sustaining healthy competition within the AI space.
Editorial credit: Robert Way / Shutterstock.com
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