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Angered Ledger Hardware Wallets Owner Demand Refunds After Data Breach

Information breach is a severe concern for many wallet owners. The crypto space is always facing numerous cyber-attacks, which has led to the loss of funds. Apart from the missing funds when this happens, customer data is also released or sold to a private owner.

Despite hardware wallets promising a more secure platform than leaving assets on exchanges, this data breach has made customers doubt the security. This year has seen an unforgettable number of hacking and other cybercrimes, showing how vulnerable many platforms might be. The wallet users faced a continuous wave of attack, which led to a massive data breach.

This data breach is the second the company has faced

It is unpalatable that even with information leaking from the platform, its owners have not offered any form of assistance or refunds to customers who were affected by the breach. The company experienced a similar data breach sometime ago, which led numerous victims who had their data stolen or sold.

The platform’s vulnerability to cyberattacks is a source of worry to users who have their valuables on Ledger. From this second attack, over 200,000 users on the platform suffered this severe leak as their details were leaked in public forums.

After the data got released to the public, owners fear that the release will affect their safety and assets. Phone numbers, physical, wallet, and email addresses were the data released on public forums, which has made people fear that that information could be used by hackers or scammers to be used for illegal purposes.

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Ivan On Tech, through his Twitter handle, explained that hackers steal users’ information by emailing them, claiming to be Ledger wallet, and persuading them to download the latest version of the software. When they download the software, hackers will then steal data and even access funds.

Days after the breach, hackers attack users with SIM swapping

The Ledger breach opened opportunities for scammers to exploit the released data and attack users’ SIM cards. The hackers gained access to thousands of SIM cards and are trying to access various exchanges with them.

The SIM swap is a method where hackers present themselves as owners of a particular sim to get another SIM activated with the customer’s information. After they gain access to the new SIM card, the process will reset the owner’s passwords and other security measures to get full access and transfer assets.

The previous leak with addresses released caused some uncomfortable situations for angered customers. Unfortunately, the company remains adamant about not helping the customers and claiming it was their negligence for falling for the phishing scam.

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This unexpected attitude might cause the wallet to lose loyal customers with the assertion. The company’s CEO explained that the breach was so massive that the company cannot afford to refund millions of affected users. He claimed that a refund would kill the company. He also reported that assets kept in the wallets are safe and that customers should not be bothered.


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Adebayo Owotunse (Nigeria)

Adebayo Owotunse is a versatile writer who has written hundreds of crypto articles for dozens of agencies across the years. He is now also the newest addition to the Tokenhell writers team.

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